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| 2008 Schedule For Kids | ||
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| 2008 Schedule For Adults | ||
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| CLASS UPDATES |
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PLEASE REFER TO THE "CLASS UPDATES" SECTION FOR INFORMATION ON CLASS STATUS, CREDITS FOR CLASS CANCELLATIONS AND OTHER "NEWS". |
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| Q. | I have sent in a registration, how will I know it's been confirmed? |
| A. | Upon receipt of your registration we will process it,
send a confirmation letter attachment or notice of "wait list
status" through email, if email provided (preferred) or we will
send one through regular mail. Note: If you have not received
any kind of notification from us within 4 days after sending in your
registration, please call 617-661-PLAY! Otherwise, you will run the risk of getting closed out of a class as we may not have received your information at all! |
| Q. | Can I reserve a spot in a class prior to sending in my registration? |
| A. | Sorry, no. Registration is on a first come, first serve basis upon receipt of your registration form and payment. |
| Q. | Can I be put on a wait list without sending in any information? |
| A. | Sorry, no. We must have a signed registration form and payment in order to commit a candidate to a wait list spot. |
| Q. | If I have already paid a registration fee for a previous class do I still need to send one in with a new registration? |
| A. | Yes. The registration fee is not a one time fee. It is a per person fee as well. Also, as stated directly on the registration form, in order for us to hold a spot in a class this non-refundable registration fee must accompany all registrations -- failure to pay this fee will delay processing of registrations. |
| Q. | Can I send in registration for two separate seasons for the same person at the same time and pay only one registration fee? |
| A. | Sorry, no. We must have two separate registration forms for each season, accompanied by two separate registration fees (per person). |
| Q. | What is the likelihood of getting into a class from the wait list? |
| A. | There have been many instances where people enrolled have had to withdraw prior to or right after the start of classes or we have been able to secure additional instructors and court locations enabling us to expand or create additional class offerings, thus, creating additional spots. |
| Q. | What happens to my payment if I do not get into a class? |
| A. | We hold all checks up until the start of our class offerings. If we have not been able to accommodate a registrant into a class we will send back their check at that point. |
| Q. | What is your refund policy if I need to withdraw from a class after I have already been confirmed or once the class has already started? |
| A. | Each session we clearly state our refund policy on the season's flyer and in the confirmation letter - please refer to those resources for timeframes and any refundable amounts. Registration fees are non-refundable. Please note: Once a class has started there is no credit or refund provided for withdrawal, for any reason, except for medical emergencies with a doctor's note. |
| Q. | Your kids programs are offered by age group instead of by level - how does that work? |
| A. | We are able to quickly assess the skill level of participants in a class and in doing so we will break kids into appropriate groups for drills and playing time, etc. Classes have always run successfully in this way even if your child has never played tennis before. |
| Q. | What if I'm not sure whether there will be a class or not because of questionable weather? |
| A. | Clinics are always held if at all possible. If there is any question about whether a class is on, please call 617-661-PLAY 45 minutes prior to the start of a clinic for a recorded message of notification of cancellations. |
| Q. | What if a class has been cancelled -- how will it get made up? |
| A. | The rain date indicated on the schedule for your class will be used to make up for the first class missed due to a class cancellation. If there should be additional cancelled classes during the session, not covered by the rain date, then a credit voucher will be issued in lieu of additional make up classes. Some classes may not have a rain makeup class built in because of the timing of the last class and the start of a new tennis session. In this case a credit voucher will be issued for any cancelled classes. These credit vouchers can be used at any time in the future, by any immediate family member, to reduce the cost of a future tennis session. Classes cannot be made up by attending another class on a different day. |
| Q. | There are a few classes that have a per diem payment option -- do I pay in advance for the number of classes I plan to take or do I pay at the courts each time I go? |
| A. | Per diem classes are pay as you go. You cannot sign up for partial payments in advance. If you want to pay in full for all of the classes listed you must do so in advance. |
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